Privacy Policy

 

Equity Nutrition respects your privacy and is committed to protecting personal and health information in accordance with applicable Australian and New South Wales privacy laws.

 

Information We Collect

Equity Nutrition may collect personal and health information necessary to provide dietetic services and manage the practice. This may include:

• name, date of birth and contact details;
• medical and health information;
• dietary and nutrition information;
• medications, pathology results and relevant medical history;
• referral and healthcare provider information;
• Medicare, private health insurance, NDIS or other funding information, where applicable;
• appointment, billing and payment information; and
• information provided through website forms, email, telephone or other communications.

Where practicable, information is collected directly from you. Information may also be received from referring healthcare professionals, authorised representatives, support providers or other persons involved in your care where appropriate.

 

Why We Collect Information

Personal and health information may be collected, used and disclosed for purposes including:

• providing dietetic assessment, advice and ongoing care;
• communicating with you about appointments and services;
• communicating with healthcare professionals or others involved in your care where appropriate;
• preparing clinical documentation, reports and correspondence;
• processing payments, rebates and funding claims;
• maintaining clinical and business records; and
• meeting professional, legal and regulatory requirements.

Information will only be used or disclosed for purposes permitted by applicable privacy laws.

 

Storage and Security

Equity Nutrition takes reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored in electronic practice management, clinical record, communication and administrative systems, as well as in other secure records where required.

Records are retained and disposed of in accordance with applicable legal and professional requirements.

 

Disclosure of Information

Personal or health information may be disclosed where appropriate to healthcare professionals, service providers, funding bodies or other parties involved in providing or administering your care.

Information may also be disclosed where you have consented, where disclosure would reasonably be expected in connection with your care, or where required or authorised by law.

Equity Nutrition does not sell personal or health information.

 

Website and Online Services

Information submitted through the Equity Nutrition website, including contact, appointment or referral forms, may be collected and used to respond to enquiries and provide or administer services.

The website may use third-party service providers to support functions such as website hosting, forms, appointment booking, communications or payments. These providers may process information in accordance with their own privacy practices and applicable law.

 

Access and Correction

You may request access to personal or health information held about you or request correction of information that is inaccurate, incomplete or out of date.

Requests can be made by contacting Equity Nutrition. Access may be subject to exceptions permitted by law.

 

Privacy Enquiries and Complaints

If you have a question or concern about how your personal or health information has been handled, please contact Equity Nutrition.

Privacy concerns will be considered and responded to in accordance with applicable privacy requirements. If you are not satisfied with the response, you may also have the right to contact the Office of the Australian Information Commissioner or the Information and Privacy Commission NSW.

 

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in the practice, technology or applicable legal requirements.

 

Last updated: August 2026